Legal information

Please find all legal and commercial information related to booking a trip, adding an extra option, creating an account, or using our website below.

Transport rules and liability

About Air France

General information on Air France

General conditions of carriage

General conditions for passengers and baggages

Special conditions

Depending on the country or region where you booked your ticket, Special Conditions may be added to the General Conditions of Carriage

UK Tax Strategy
Air France Price Display
Air carrier liability

Limits of liability in case of incident, delay or luggage

Service Address
Passengers rights

Implementation of the European regulations 261/2004

Travel voucher conditions

Terms and conditions of a non-refundable voucher

Modern slavery Act

Social and ethical commitment of Air France

Gender Pay Gap Report
Statement of Investment Principles
Implementation Statement
Accessibility statement

Discover all our accessibility commitments.

Loyalty programs terms and conditions

Flying Blue terms and conditions

See the terms and conditions of Flying Blue signing program

Bluebiz terms and conditions

View the general conditions of membership to bluebiz

Terms and conditions for Air France and KLM accounts

Creation and use of a AF KLM account

Privacy policy - Security

Privacy policy

How we collect and use your personal data

Suspicious e-mails and text messages

How to deal with suspicious e-mails and text messages

Cookie management

Description and cookies settings on our website

Products and services

Additional Baggage option

Additional Baggage terms and conditions

Kids Solo Option

Kids Solo terms and conditions

Lounge Option

Lounge terms and conditions

Seat Option

Seat Option terms and conditions

Last-minute paid upgrade

Terms and Conditions for a last-minute paid upgrade

Sustainable aviation fuel (SAF) Option

General terms and conditions of the Environment option

Air France Concierge service

Terms and Conditions of the Air France Concierge service

Personalized airport services option

Terms and conditions of the Personalized airport services

"La Première Lounge Suite + Exclusive Airport Experience" Option

General Conditions of Sale for the "La Première Lounge Suite + Exclusive Airport Experience" Option

"La Première Airport Experience" Option

General Conditions of Sale of the "La Première Airport Experience" Option on flights departing from Terminal T2E - Paris-Charles de Gaulle