Special conditions

Please make sure to always read the General Conditions of Carriage and the Special Conditions applicable to the country or region where you booked your ticket.

When you book a flight with Air France, you accept our General Conditions of Carriage for you and your baggage. The Special Conditions are part of the General Conditions of Carriage. Please be sure to read these Special Conditions as well. The Special Conditions contain the applicable rules that arise from local laws and regulations and that apply specifically in a country or region. The Special Conditions may therefore differ from country to country. Read the complete General Conditions of Carriage.

Booking via the website

You can book up to 9 passengers per booking, including adults and children. Each adult can be accompanied by an infant on their lap. The booking is confirmed as soon as you receive your booking reference. A confirmation email containing all the details of your booking will also be sent to the email address you provided. Please note that, according to European Union regulations, currently integrated in British law, you do not have rights of withdrawal if your tickets were purchased on the internet.

Rates

Rates quoted include all taxes, with the exception of certain airport taxes that may be levied locally. Rates are guaranteed as soon as you obtain your booking reference.

Ticket refund

If you wish to request a refund for a ticket purchased at a travel agency, please contact them first. Your agency has all the information necessary to process your refund. In case of any difficulty, our customer service is at your disposal. You can reach them from the Contact Us page.

Online payment

To pay online, you must use your credit or debit card. Air France will then charge your card in real-time. Depending on the country, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods. Payment is fully secure thanks to the highest standard of data encryption.

Ticket use

The reserved fare is valid for a ticket used in its entirety, in the order, and on the dates indicated. By the General Conditions of Carriage, any non-conforming use of the ticket on the day of travel will result in the payment of an additional flat fare at the airport.

  • For flights within Europe (including Metropolitan France and Corsica), this surcharge amounts to €125 in the Economy cabin and €300 in the Business cabin.
  • For intercontinental flights, the supplement is €500 in Economy and Premium Economy, €1500 in Business and La Première (or the equivalent in local currency).

Behavior on board

Passengers are informed that in the event of a breach of Article 15 (Behavior on board) of the General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitations to the carriage), they may be included on the list of persons prohibited from boarding the carrier's aircraft pursuant to the CNIL deliberation n°2016-240.

Special conditions for the United Kingdom website

Alternative Dispute Resolution

You can submit a claim online or via Customer services: Make a claim You can check the status of your claim or add missing information online: Track or edit my claim Passengers have the right to contact Air France customer service about with their claim if they are dissatisfied with the services provided. Passengers, who have already contacted Air France about their claim and remain dissatisfied with the outcome of its resolution, have the right to seek an out-of-court settlement. Please note that there are several Alternative Dispute Resolution schemes for the aviation sector in the United Kingdom. Air France is signed up to the services of ‘AviationADR’ and is therefore willing to submit itself to its ADR procedure. You can contact them via the following channels:  Consumer Dispute Resolution AviationADR 12-14 Walker Avenue Stratford office Village Wolverton Hill Milton Keynes MK12 5TW   T:  0203 540 8063 E:  Aviation@cdrl.org.uk W: www.cdrl.org.uk 

AviationADR is approved by the Civil Aviation Authority to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for consumer disputes (Competent Authorities and Information) Regulations 2015. You can do so if you have concerns relating to:

  • denied boarding, long delays or cancellation of flights
  • the destruction, damage, loss or delayed transportation of baggage, or
  • issues related to the carriage of passengers with reduced mobility

Provided that

  • you have already contacted Air France about your concerns and have not received a reply within 60 days or
  • you are dissatisfied with the way your concern has been handled or disagree with how your claim was processed by Air France.

FOR YOUR INFORMATION Don't forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc...