chien-assistance

How to submit a request to travel with your service dog

Your trained service dog

You can travel in an Air France cabin with your service dog for free, granted you comply with current international regulations. We recommend submitting all requests at least 48 hours* before your flight's departure. If you submit your request after this time, all documentation checks and request processing will be handled at the airport on your departure day. To be allowed on board, your service dog must:

  • Be well-trained
  • Comply with all the health requirements of your departure, arrival, and connecting countries
  • Wear a harness at all times
  • Stay securely fastened to your seat or seat belt.
  • Refrain from obstructing the aisles or the space allocated to other passengers
  • Have irreproachable behavior in all circumstances
  • Not occupy a seat or obstruct emergency exits
  • Be visibly dressed to indicate their service dog status (an identification tag or a visible sign on the harness)
  • Be ready to wear a muzzle if they show signs of nervousness during the trip that could inconvenience or even threaten passengers and flight personnel
  • If your dog is too large to comply with the above conditions, you may place them in the hold, free of charge, provided that you have a suitable crate (this does not apply to snub- or flat-nosed animals, which are not allowed in the hold.)
  • On flights longer than 8 hours, to avoid any hygiene problems in the cabin, you must provide a veterinary certificate indicating that your dog will not have to relieve themselves during the flight.
  • If you need to give your service dog medication onboard to ensure their comfort, please remember to bring their medical prescription.
  • You must bring your dog's service training certification, specifying their service, and a copy of their passport page with breed, weight, and size information.

* 96 hours if you are traveling to or from the United Kingdom and United Arab Emirates.

Who should I send my request to travel with my service dog in the cabin to?

Flights from Metropolitan and Overseas France

Flights departing from other countries (excluding the United States)

Special conditions

Flights to/from the United States: For customers traveling with a service dog on flights to/from the United States, please send the documents listed below at least 48 hours before your departure to one of the following email addresses:

Send the following documents:

  • The 2 official U.S. Department of Transportation (DOT) forms that have been completed and signed :
    • Form 1 download here
    • Form 2 download here
    • Service dog's passport, health documents, and vaccination records
  • Additionally, for flights to the United States only:
  • A third completed and signed form from the Centers for Disease Control and Prevention (CDC)*,available on the CDC website. Keep this document with you, as it will be checked upon boarding.

Please note: Your service dog must be at least 6 months old and microchipped. * Centers for Disease Control and Prevention

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You submit your request to travel to the UK with your service dog 96 hours before your flight's departure to ensure that a “Pet checker”* can be at the airport upon your arrival. In addition to all the documents required for entry into the UK, only service dogs trained by a recognized organization affiliated with the International Guide Dog Federation (IGDF) are accepted. Assistance dogs traveling to the UK must be trained by an organization that meets all the criteria defined by Assistance Dogs International (ADI). Upon arrival in the UK, you and your service dog are not allowed to disembark the aircraft until the Pet Checker from the airport screening company performs identity and documentary checks on your dog. For more information on the requirements for transporting your dog to this destination, please consult theUK government website. * Airport staff responsible for checking that your pet is legal to enter the UK.

To travel with your trained service animal to the United Arab Emirates, please get in touch with our Saphir assistance service at least 96 hours before your flight's departure to allow for the necessary required document verification by airport and government authorities in your destination country.

Regulations:

Per international regulations, we only accept service dogs trained by a certified and recognized organization on our flight. Non-service dogs or service dogs in training without their trainers are not accepted in the cabin, except in a bag, crate, or in the hold (this does not apply to snub- or flat-nosed animals, which are not allowed on board.) Per applicable transport law, Air France reserves the right to hold you financially liable for any damage your service dog may cause.

More informationabout conditions of travel for your dog on our Animals page