Air France Protect: Our commitment to making your trip safe and flexible

Traveling soon? For your peace of mind, our tickets are 100% changeable and refundable*. We also apply the strictest health measures at every step of your Journey.

Flexible tickets

All our tickets are 100% changeable and refundable*

Travel requirements

Covid-19 test, quarantine... Check the requirements for your trip

Safety

Strict sanitary measures apply at every step of your journey

Coverage

Opt for insurance adapted to the epidemic with Allianz Travel

AIR FRANCE REWARDED FOR ITS HEALTH AND SAFETY MEASURES

100% CHANGEABLE OR REFUNDABLE TICKETS*

Our policies are adapting to provide you with maximum flexibility and peace of mind. You can postpone your trip for any reason, receive a refundable voucher if you no longer wish to travel, or get a refund if your flight has been cancelled*. Discover our measures detailed below.

If you wish to request a refund for a ticket purchased at a travel agency, please contact your travel agency first. They have all the information necessary to process your refund. In case of any difficulties, our customer service remains at your disposal. You can reach them from the Contact Us page.

NEED TO CHANGE OR CANCEL YOUR TICKET? SURE, NO PROBLEM.

I no longer wish to travel

POSTPONE MY TRIP Your flight is scheduled as planned but you prefer to travel later?

Whatever the reason, you can postpone your trip before the departure date of your flight, depending on the date of purchase of your ticket and the desired date of your new trip.

VYou can postpone your trip* without any change fees. However, if the original fare is not available, you will be charged a possible fare difference.

Most tickets can be changed from the My Bookings section of our website or mobile app. If you are unable to change your ticket, please contact our online customer service.

Postpone my trip in My Bookings Contact online customer service I want to travel but I did not receive the results of my Covid-19 test in time. Some countries require a recent negative Covid-19 test to enter their territory. If you have not received the results of your test in time for your trip, please contact us before your flight's departure. You will be able to postpone your trip by up to 4 days at no extra charge. * Except for group fares and allotments. CANCEL MY TRIP Your flight is scheduled as planned but you no longer wish to travel?

If you purchased your ticket before March 1, 2022, and if your flight is scheduled on or before June 30, 2022, you can request a refundable voucher or a cash refund* before the departure date of your first flight, depending on the fare conditions of your ticket.

You can make your request from the My Bookings section** of our website or mobile app.

Request a voucher or refund in My Bookings * Except for group rates and allotments ** If you cannot request a voucher or refund in My Bookings, please complete this form to send us your request. Processing times are currently several weeks.

I am unable to travel

POSTPONE MY TRIP Are you unable to travel on the scheduled date, but would like to travel later?

Whatever the reason, you can postpone your trip before the departure date of your flight, depending on the date of purchase of your ticket and the desired date of your new trip.

You can postpone your trip* without any change fees. However, if the original fare is not available, you will be charged a possible fare difference.

Most tickets can be changed from the My Bookings section of our website or mobile app. If you are unable to change your ticket, please contact our online customer service.

Postpone my trip in My Bookings Contact online customer service I want to travel but I did not receive the results of my Covid-19 test in time. Some countries require a recent negative Covid-19 test to enter their territory. If you have not received the results of your test in time for your trip, you may postpone your departure for up to 4 days at no extra charge. Please send us your request before your flight's departure date, from the My Bookings section of our website or mobile app. * Except for group fares and allotments. CANCEL MY TRIP Are you unable to travel as planned and want to cancel your trip?

You can make your request from the My Bookings section** of our website or mobile app.

Request a voucher or refund in My Bookings * Except for group rates and allotments ** If you cannot request a voucher or refund in My Bookings, please complete our online form to send us your request. Processing times are currently several weeks.

My flight has been cancelled

POSTPONE MY TRIP Your flight has been cancelled and you would like to travel on another flight? Please contact our online customer service to change your booking. Please note: any changes must be made prior to the departure date of your original flight. Contact our online customer service CANCEL MY TRIP Your flight has been cancelled and you no longer wish to travel? You can request a refund* from the My Bookings** section of our site or mobile app. Please note: Refunds are subject to the laws and regulations of the country in which you purchased your ticket. Request a refund in My Bookings * Except for group rates and allotments ** If you cannot request a voucher or refund in My Bookings, please complete our online form to send us your request. Processing times are currently several weeks.

* 100% changeable or refundable tickets

For all tickets excluding group rates and allotments Changes You can change the date and/or destination of your ticket, regardless of your ticket’s fare conditions, up to the day of departure of your first flight. If the price of your new ticket is higher, you will only pay the fare difference. Refunds Refunds are available on tickets purchased before March 1, 2022, up to the departure of your first flight, for all travel on or before June 30, 2022. If the fare conditions of your ticket do not allow for a refund, you will receive a voucher with a one-year validity. You can request to be refunded at any time during the 1 year following its issue date.

MORE INFO ON VOUCHERS

How do I use my voucher? Is it refundable? Find all the answers to your questions in our FAQ. Read our FAQ on vouchers

CHECK TRAVEL REQUIREMENTS

Due to the health situation, some countries require a negative Covid-19 test, quarantine on arrival and special travel documents. These travel requirements are regularly updated. Before your trip to France or abroad, check which requirements apply on the TravelDoc website

View travel requirements on TravelDoc

TRAVEL SAFELY

Your health and well-being are at the heart of our concerns. That's why we have implemented strict health measures at every step of your journey.

Discover our health commitments

TRAVEL WITH PEACE OF MIND

In partnership with Allianz Travel, Air France is extending its travel insurance guarantees* to protect you further in the event of an epidemic such as Covid-19.

During your stay You benefit from medical assistance and the reimbursement of medical expenses abroad or additional expenses in case of quarantine. For more information, visit the Insurance page of our site. * Coverage available for customers residing in France, Germany, Spain, Italy, the Netherlands and the United Kingdom, and soon for other countries.